Families Gone Wild: Defusing Conflict in the Arrangement Room September 6, 2022
Increasingly, families fight among themselves and clash with funeral directors regarding service options, the cost of services and products, and many other topics. In this presentation, Dr. Troyer discusses specific examples of conflict, examines the psychological roots of specific behaviors, and proposes tactics for defusing and resolving the conflict. The strategies are drawn from clinical psychology and family therapy, where therapists must quickly decipher challenging family dynamics and work toward positive outcomes. You'll leave with practical strategies you can use immediately to defuse conflict in the arrangement conference.
Battling Burnout & Building Resilience: Supporting & Retaining Funeral Professionals September 20, 2022
Funeral directors are asked to perform a wide variety of roles and work in conditions that place them at an increased risk for burnout. This presentation will review the challenges that funeral directors face and how burnout can impede funeral directors’ effectiveness. The primary focus of the presentation will be discussing practical strategies for reducing burnout and creating a more positive work environment.
Why Funeral Directors Must be the Grief Experts in Their Communities October 4, 2022
Given recent cultural changes, it is critical for funeral directors to be able to build relationships with members of their communities. In this presentation, Dr. Troyer will describe how funeral directors can provide comforting information and become recognized as an invaluable community resource. Furthermore, these strategies can translate into increased trust, credibility and community standing. A variety of examples of topics, audiences, and events will be described.
Dr. Jason Troyer is a grief expert, author, former psychology professor, and therapist. He helps funeral homes & cemeteries connect with their communities through his $2/day Facebook content and grief support materials. He also provides community presentations, professional workshops, and trainings. He also works at Smith Funeral & Cremation Service and Grandview Cemetery in Maryville, TN. Dr. Troyer can be reached at DrJasonTroyer@gmail.com. More information can be found at JasonTroyer.com.
Continuing Education Hour Approval
Alabama Board of Funeral Service (1 CE hour per webinar in September. October webinar pending approval when the new CE period begins.)
Florida Board of Funeral, Cemetery, and Consumer Service (1 CE hour per webinar)
Georgia State Board of Funeral Service (1 CE hour per webinar)
North Carolina Board of Funeral Service (1 CE hour per webinar)
South Carolina Board of Funeral Service (1 CE hour per webinar)
Tennessee Board of Funeral Directors & Embalmers (1 CE hour per webinar)
Participant Continuing Education Certificates will be mailed after the completion of all webinars. States requiring participant verification electronically from AGEG will be sent by their deadlines.
Pre-registration is required and will close at 12 pm the Monday before each webinar (9-5, 9-19 & 10-3).
By payment of your registration fee, you agree that you will not photograph or video any part of our Continuing Education presentations.
Participation will be monitored.Your responsibilities to receive Continuing Education Hour credits:
Include your license details for each state you wish to earn credit on your registration form.
Log into the webinar, remain online for the entire webinar, and respond during participation verification.
PARTICIPANT REGISTRATION FORM
Click on the graphic on the left to download the file & return the fully completed form to AGEG: Fax 770-445-3893 / Email firstname.lastname@example.org / USPS: P.O. Box 1248, Dallas, GA 30132